SHIPPING, RETURNS & EXCHANGE POLICIES

Shipping Policies:


We are currently shipping only in India. Standard Shipping within India is 3-5 Business days for Domestic orders. Orders under ‘BESPOKE’ are processed after you have placed an order, all BESPOKE orders may take 10-20 Business days. Please understand, as these are ‘customized orders’, executing them for your utmost taste can take time. We do not promise that ‘BESPOKE’ products will be delivered at the estimated time period mentioned here. However we will try our best to deliver it at the earliest. By placing the Order from An Bu website you authorize the service partner logistic/payment gateway to get in touch with you for any concern regarding their service.




(a) Cancellation:


In case of Cancellation of Order within 12 hours of Placing of Order and/or prior to order shipment, whichever is sooner, you are required to email us at contact@houseofanbu.com or call us on 919372496448, and we shall refund the full amount back to your account within 15 working days.




(b) Orders regarding BESPOKE products:


Orders under ‘BESPOKE’ are not applicable for Returns or Exchanges. Due to volume orders under ‘BESPOKE’, orders may be delayed by a few days. Orders under ‘BESPOKE’ are processed after you have placed an order, all orders and may take 10-20 Business days. Please understand, as these are ‘customized orders’, executing them for your utmost taste can time. We do not promise that ‘BESPOKE’ products will be delivered at the estimated time period mentioned here. However we will try our best to deliver it at the earliest.




(c) Orders during SALE period:


Orders purchased on/during Sale or any Promotional Offer are not applicable for Returns or Exchanges. Due to volume orders during a Promotional Sale, orders may be delayed by a few days. Orders placed during/on Sale, may take 6-14 Days.




(d) Shipping Charges:


If you are viewing the Website from the country of India, the product prices advertised on the Website are exclusive of the GST charged by the govt. Delivery costs are not included in the prices and will be charged in addition, depending purely on An Bu’s discretion. The delivery costs (which will include GST charged by us) will vary depending on the on-going government taxation norms, on products that you have ordered and your delivery address. The delivery costs applicable to your order will be clearly displayed at checkout before you place your order (and are included in the "Total Cost" amount shown on the order summary page).




(e) Discount / Voucher Codes:


If you have a Discount / Voucher Code, use it AFTER you ‘Add to Cart’ at the time of Check out, and it will calculate your Discount before you pay. Registration voucher code will not be applicable on/during Sale/BESPOKE or on LIMITED EDITION.




(f) Tracking:


Once you have placed your order, you will receive your Tracking Number/ID in Invoice in your email.




(g) Third Party complaints:


Any complaints/Legalities regarding any issues in terms of third party that is Logistic partner/Payment gate way has to be raised against the same company and An Bu is not Liable for the same. By placing the order and confirming you agree to all the terms and conditions of this website. For any further Order/Shipping related query write to us at contact@houseofanbu.com




(h) How do I initiate a return/exchange?


It is mandatory that you write to us on contact@houseofanbu.com with your Order No. and Full Name along with reason for Exchange within 7 days of having received your product. Once we have acknowledged your email, you will be required to ship your product back to us at: An Bu, Y-Wing, 1103, Golden Rays, Shastri Nagar, Andheri West, Mumbai -400053, Maharashtra, India. Ph: 9372496448 (Mon-Fri 11AM-6PM).

Upon receiving the product back in its original condition along with its tag intact, and Quality Check, we shall the initiate your refund or exchange as per your request.

We would require a further 8-14 Business Days to process your exchange. We typically Issue a Cheque or Wire it back into your account.




(i) Return/Refund policy:


We have a no questions asked policy for any returns or exchanges made in their original condition within Seven (7) days since you have received the order. In case of any returns that are approved, the purchase amount will be refunded to the customer within 15 Business days upon receipt of return package in it’s original condition, along with the tag intact. Only the Amount of your Product will be returned. Transaction and Shipping Fees are Not Refundable. The amount will be refunded online or via Cheque.

In case of returns/ exchanges within India the shipment cost to us will be borne by the customer and the shipment cost to the customer is borne by us.




(j) Refund mode:


Citrus Pay- Online transfer to the account.

Paypal- Refund by online transfer to account / cheque will be issued in customers name and couriered to their address.




(k) Credit Voucher:


In Certain Products, such as BESPOKE and LIMITED EDITION products mentioned on the Product page, are not valid for returns or exchanges. In case of returns/exchanges for such a product, you shall receive a credit voucher worth the value of your product, valid for 30 days. For Shoes, We do not have a return option; only an Exchange for Size is available within 7 Days.

For further information on cancelling your order under the CCRs, please see below.

Please note that in certain cases the Partner may reject your return of a product and An Bu (or any of its subsidiary companies) may, at its sole discretion, choose to purchase the product from you. You agree that legal title to such product will automatically pass to An Bu (or its relevant group company) upon An Bu (or its relevant group company) choosing to purchase such product from you.

Except in relation to certain types of products as set out in the Returns Policy, you may cancel a contract at any time before your order is delivered and up to 14 days afterwards, beginning on the day after you received the products ("cooling-off period").

For any further Order/Shipping/Returns/Exchange related query write to us at contact@houseofanbu.com





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